Salwar Mahal allows its customers to exchange the purchased items subject to conditions.
You can return only unused products you have ordered if informed on the same day of delivery.
Used products cannot be returned. It should not emit odors, perfume scents, stains or anything which suggests the item was used or washed.
- Customer needs to bear the return delivery fee.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, your refund will be processed within 2-4 working days.
Salwar Mahal has the right, at its sole discretion, to accept or deny the request for exchange.
Damage & Claims
The exchange of damaged item(s) will be allowed if the item(s) received has any kind of manufacturing defect, shipment of wrong size or wrong item.
The complaint has to be raised within the same day of delivery along with paper invoice (via call, message or email) after receiving the parcel. The customer service team after reviewing the request will issue a coupon of same value valid for online store ONLY, which can be used to buy item(s) in future.