SALWAR MAHAL allows its customers to request refunds subject to conditions:
Customers can return only unused products if informed on the same day of delivery.
Used products cannot be returned. It should not emit odors, perfume scents, stains or anything which suggests the item was used or washed.
- For ready made dresses, SALWAR MAHAL accepts returns only if the product is not true-to-size.
E.g. if customer orders size M and receives L or if the measurements of size M is not as mentioned in the size chart.
- For unstitched dress materials, SALWAR MAHAL accepts returns if the customer receives a damaged or wrong product.
(Open pictures and fabric inspection videos will be provided at the point of sale for unstitched dress materials to aid purchase decisions).
SALWAR MAHAL does not accept returns for minor color variations of products.
- A Custom Stitched product will not be exchanged or returned in any of the conditions. (For more details, refer Stitching Policy.)
- Customer should pay AED 15 within the UAE for the cost of shipping back the product. This will be deducted from the refundable amount.
- Orders cannot be cancelled after 24 hours of placing the order.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, your refund will be processed within 2-4 working days.
SALWAR MAHAL has the right, at its sole discretion, to accept or deny the request for exchange.
The refund request has to be raised within the same day of delivery along with paper invoice (via call, message or email) after receiving the parcel.