Refund policy

Return Eligibility

  • Return Period: Due to the intricate nature of ethnic wear, return requests are considered if initiated within the same day of delivery only.
  • Non-Returnable Items: Final sale items are not eligible for returns.
  • Product Condition: Items must be in their original, unused condition with all labels & tags intact.
  • Approval: All returns are subject to approval. SALWAR MAHAL reserves the right to reject returns if proper care or instructions are not followed.
  • Next-Day Delivery Items: Items marked as "Next-Day Delivery" are eligible for exchanges only and cannot be returned for a refund.
  • Orders can be exchanged only ONCE per order.

 

How to Return a Product

  • Return Request: Contact us via WhatsApp (+97150 680 1323) or email (hello@salwarmahal.com) with your order number and reason for the return request.

 

Shipping and Return Charges

  • UAE: A return delivery fee of AED 15 applies for orders within the UAE. Customers who wish to avoid this fee can schedule a return drop off at our fulfillment center in Dubai.
  • Sri Lanka: Return delivery fees apply based on location. Customers may also drop off returns at our Wellawatte, Colombo 06 fulfillment center with prior notice.
  • International: Customers must bear the return postage fee to one of our fulfillment centers.

 

Refund & Store Credit Policy

  • Quality Check: All returned products undergo a quality check before processing a refund.
  • Refund Options: Customers can choose between:
  1. Store Credit – 100% value credited to your account, valid for 12 months.
  2. Refund to Original Payment Method – Subject to processing fees.


Refund Timeline & Fees:

  • Card / Tabby Payment: Refunds are issued back to your card / Tabby wallet within 5 business days of approval. A 2.9% processing & restocking fee apply.
  • Cash on Delivery Orders: Refunds are processed via bank transfer within 5 business days of approval. A processing & service charge of 2.9% will apply.
  • International Orders: Refunds are processed based on applicable banking procedures, and customers must cover any associated fees.


Order Cancellation Policy

  • Cancellations: Order cancellations are only accepted within 24 hours of placing the order after which our refunds policy will take effect. International orders cannot be cancelled for refunds once it's been shipped out.
  • For prepaid order cancellations, refunds are subject to 2.9% card processing fees.

For further assistance, please contact our support team. Thank you for shopping with Salwar Mahal!